Aicee Technologies Ltd - Aicee Technologies Ltd - Happy Amos Thu, 02 Apr 2020 20:19:56 +0000 en-gb Customer service: Excellent relationship building Customer service: Excellent relationship building

Successful businesses don't just communicate with prospects and customers for special sales. Today, making your company indispensable is a vital key to marketing success. It's a terrific way to add value, enhance your brand and position against your competition. Here are seven relationship-building strategies that will help you transform your company into a valuable resource:

1. Communicate frequently

How often do you reach out to customers? Do the bulk of your communications focus on product offers and sales? For best results, it's important to communicate frequently and vary the types of messages you send. Instead of a constant barrage of promotions, sprinkle in helpful newsletters or softer-sell messages. The exact frequency you choose will depend on your industry and even seasonality, but for many types of businesses, it's possible to combine e-mail, direct mail, phone contact and face-to-face communication to keep prospects moving through your sales cycle without burning out on your message.

2. Offer customer rewards

Customer loyalty or reward programs work well for many types of businesses, from retail to cruise and travel. The most effective programs offer graduated rewards, so the more customers spend, the more they earn. This rewards your best, most profitable clients or customers and cuts down on low-value price switchers-customers who switch from program to program to get entry-level rewards. Whenever possible, offer in-kind rewards that remind your customers of your company and its products or services.

3. Hold special events

The company-sponsored golf outing is back. With the renewed interest in retaining and up-selling current customers, company-sponsored special events are returning to the forefront. Any event that allows you and your staff to interact with your best customers is a good bet, whether it's a springtime golf outing, a summertime pool party or an early fall barbecue. Just choose the venue most appropriate for your unique customers and business.

4. Build two-way communication

When it comes to customer relations, "listening" can be every bit as important as "telling." Use every tool and opportunity to create interaction, including asking for feedback through your Web site and e-newsletters, sending customer surveys (online or offline) and providing online message boards or blogs. Customers who know they're "heard" instantly feel a rapport and a relationship with your company.

5. Enhance your customer service

Do you have a dedicated staff or channel for resolving customer problems quickly and effectively? How about online customer assistance? One of the best ways to add value and stand out from the competition is to have superior customer service. Customers often make choices between parity products and services based on the perceived "customer experience." This is what they can expect to receive in the way of support from your company after a sale is closed. Top-flight customer service on all sales will help you build repeat business, create positive word-of-mouth and increase sales from new customers as a result.

6. Launch multicultural programs

It may be time to add a multilingual component to your marketing program. For example, you might offer a Spanish-language translation of your Web site or use ethnic print and broadcast media to reach niche markets. Ethnic audiences will appreciate marketing communications in their own languages. Bilingual customer service will also go a long way toward helping your company build relationships with minority groups.

7. Visit the trenches

For many entrepreneurs, particularly those selling products and services to other businesses, it's important to go beyond standard sales calls and off-the-shelf marketing tools in order to build relationships with top customers or clients. When was the last time you spent hours, or even a full day, with a customer-not your sales staff, but you, the head of your company? There's no better way to really understand the challenges your customers face and the ways you can help meet them than to occasionally get out in the trenches. Try it. You'll find it can be a real eye-opener and a great way to cement lasting relationships.


]]> (Happy Amos) Blog Mon, 02 Jul 2012 09:02:36 +0000
Social Media Advertising Social Media Advertising

Definition: What is social medial marketing? Social media marketing consists of the attempt to use social media to persuade consumers that one's company, products and/or services are worthwhile..

Businesses using social media want to sell their products or services of course. But as blatant advertising on social media would, in most cases, alienate their intended audience or even get them kicked out of the particular social community they're trying to infiltrate, businesses need to use other methods to promote themselves.

To use social media marketing effectively, businesses have to be perceived as members of the social media community, willing to interact with other members.

The main problem with social media marketing from a business perspective is that it can be incredibly time-consuming. Social media marketing campaigns are not one-shot affairs; they need to be nurtured over time. While big businesses such as Dell, Microsoft and HP have been using social media marketing effectively, they have the kinds of marketing budgets that allow them to assign x number of staff to conduct and manage social media marketing campaigns, resources that a lot of small businesses don't have.

Still, social media marketing is a type of marketing that many small businesses could benefit from, if only to find out more about what their customers are thinking - and saying - about their brand and their products.

You can contact Aicee Technologies Ltd for your social media advertising and also to get more information on social media advertising.


]]> (Happy Amos) Blog Mon, 02 Jul 2012 08:38:05 +0000
News & Updates: Information & Communication Technology in Nigeria News & Updates: Information & Communication Technology in Nigeria

The result of an annual study released by World Economy Forum shows that Nigeria ranks 104 of the 138 countries surveyed on their use of communication and information technology. This report got me worried seriously.

Nigeria pathetic use of internet and other ICT is alarming. As worrisome as that report is, it does not reveal the true extent of Nigerian backwardness in the area of information and communication technology. All indices point to a dismal understanding and usage of ICT. A few pointers:

Poor internet usage: On the surface, internet usage in Nigeria is impressive. IWS puts the number of Nigerian internet users at over 43 million as at last year, the highest in Africa. Probe beneath this surface and you become less sanguine. What do Nigerians use the internet for? Google trend provides a good insight into Nigerian internet usage by showing what Nigerians search for most on the internet. So what does Google trend reveal? Well, Nigerians search for websites of top European football clubs,, assorted pornographic sites, dating sites, jobsites.

What one can glean from the above is that Nigerians still see the internet largely as a recreational tool.

As pointed out by a Google executive who came to Nigeria last year, Nigeria is a net consumer of web content with little contribution to the web information pool. We are all crazy about facebook but facebook was developed in the dormitory of an American university. This does not necessarily mean Nigerians are not competent; rather, it is an indictment of our clueless leaders.

Nigeria's story from world class Nigerian software developers and programmers will the tell story of frustration, discrimination, and generally hostile environment. This is so unfortunate.

ICT offers the best chance for Nigeria to jumpstart its development. Developing a solid IT industry will create jobs, bridge the knowledge gap, diversify the economy, generate foreign exchange, and enhance “Nigeria brand” image than any re-branding campaign or globetrotting by Nigeria government officials can ever achieve.

Developing a viable IT industry in Nigeria should not be a problem. The main thing I think is sincerity on the part of government. This means a provision of enabling environment and real incentives for IT entrepreneurs. This is the practice by any serious country. A recent article in KNOWLEDGE@WHARTON points out that many countries are building technology centers and creating incentive programs to woo high tech entrepreneurs. The article cites the example of Chile, which offers a permanent visa, $30,000 in start-up capital and five years of rent for tech entrepreneurs adventurous enough to move their business to Chile.

Finally, I believe Nigeria IT education needs to be revamped. No country/area has ever developed a solid IT industry without a solid (IT) university system. When you talk of Bangalore in India, you’ll talk of Bangalore University and Indian Institute of Science. And California, the home of Silicon Valley in the US has Berkeley and Stanford Universities.

]]> (Happy Amos) Blog Tue, 19 Jun 2012 08:26:37 +0000